Stakeholder Contact
In order to strengthen the company's attention to the rights and interests of stakeholders, understand stakeholders and their concerns, and establish communication channels, the company will report annually to the Board of Directors on the communication with stakeholders. (The communication with stakeholders for the year 2024 was reported at the Board meeting on March 31, 2025.)
| Stakeholders | Concerns | Communication Channels and Response Methods |
Communication Frequency | Explanation |
| Shareholders / Investors | Contact Person: Vice President Wang, Financial Center TEL: (03) 3288350#12600 | |||
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• Operational Strategy and Outlook • Industry Changes |
• Financial reports (quarterly/annual), annual report, shareholders’ meeting, and investor conference calls • Regularly disclose quarterly financial reports and operational information • Disclose significant information on the public information observation platform and the company website • Establish an email inbox and contact phone number • Establish a smooth communication channel between investors and the company |
Regular /Irregular | Provide an overview of the company’s operational goals and investment strategies across short-, medium-, and long-term horizons. | |
| •Financial Performance and Profitability | Prepare the relevant financial statements in accordance with International Financial Reporting Standards (IFRS), and provide analysis and explanations for the financial figures of each period. | |||
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• Corporate Governance • Risk Management • Sustainable Development. |
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| Continuously disclose corporate governance-related information to investors through diversified communication channels. | ||||
| Government / Regulatory Authorities | Contact Person: Vice President Wang, Financial Center TEL: (03) 3288350#12600 | |||
| • Compliance with relevant laws and regulations | • Establish a contact point and maintain good interaction with regulatory authorities • Participate in discussions and forums organized by regulatory authorities • Cooperate with regulatory authorities in supervision and audits |
Irregular | • Regularly provide relevant information in accordance with the requirements of the competent authorities. • Review the current internal regulations and make revisions as needed based on the latest laws and regulations. |
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| Supplier | Contact Person: Director Lin, Materials Department TEL: (03) 3288350#12112 | |||
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• Environmental Regulatory Compliance • Product Liability Regulatory Compliance • Supplier Management. |
• Sign the Supplier Social Responsibility Commitment Letter • Supplier business review meetings, ethics promotion • Complaint mailbox |
Irregular | • Require vendors to sign a commitment letter in accordance with the company’s ‘Procurement Contract’ and ‘Supplier Social Responsibility’ policies.” • Establish a complaint mailbox for vendors to report any violations of procurement regulations, ensuring that all vendors have a fair opportunity to compete.” |
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| Employees | Contact Person: Director Zheng, Administrative Management Department TEL: (03) 3288350#12223 | |||
| •Diversity and Equal Opportunities |
• Supervisors and colleagues hold irregular communication meetings • Employee service hotline and employee suggestion box • Comply with international human rights conventions | Irregular |
• Establish diverse communication channels for employees, providing an effective and appropriate grievance mechanism. The grievance process should be fair, transparent, and ensure proper responses to complaints. • Adhere to international human rights conventions by protecting vulnerable groups and avoiding discrimination based on gender, social class, age, marital status, or other factors. |
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• Occupational Health and Safety • Employee Benefits • Employee Evaluation System. |
Sexual harassment complaint hotline and mailbox | Irregular | Provide a safe and healthy working environment for employees, implement safety and health training, reduce risks to employee safety and health, and prevent occupational accidents. | |
| Regularly conduct fire safety operation training and earthquake drills. | Twice a year | |||
| Regular on-site services by specialist doctors and professional nurses to provide employees with health-related medical consultations and health education. | Four times a year / Four times a month/ |
Arrange health check-ups and related medical consultations for employees, enabling them to monitor their physical condition at all times. | ||
| Provide employees with free health check-ups and consultations. | Once every two years | |||
| Provide competency-based training programs. | Irregular | Provide professional skills and knowledge related to work, as well as support employees’ competency and career development. | ||
| Annual Performance Management Operations | Twice a year | Use annual individual performance as a reference for evaluating and granting bonuses. | ||
| Customer | Contact Person: Sales Department Personnel of Each BU TEL: (03) 3288350 | |||
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• Product and Service Labeling • Customer Protection and Communication • Product Liability Regulatory Compliance • ISO Certification |
• Regularly hold business review meetings with customers and conduct customer satisfaction surveys • Comply with customer requirements and audits related to products, environment, responsibility, etc., and collaborate on prevention and continuous improvement |
Irregular | Actively improve communication and response based on customer feedback, and incorporate it into management processes. | |
| Society | Contact Person: Vice President Wang, Financial Center TEL: (03) 3288350#12600 | |||
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• Compliance with social regulations • Compliance with environmental regulations • Social care • Compliance with product liability regulations • Focus on carbon emissions |
Provide financial or material sponsorship and offer manpower support to nonprofit organizations or institutions. | Irregular | Corporate volunteer services, participation in public welfare activities, and social care initiatives. | |